Return Policy (applies to purchases from the Shop For Me / MIE online store)

• Return window: You can return items for a refund only within *10 days after delivery.

• Refunds only (no exchanges): Returns are accepted for refunds only — exchanges are not offered.

• Eligible items:
  • Must be full-price items (not sale, special orders, pop-up sale items).
  • Items must be unworn, unwashed, undamaged, and in their original packaging to qualify.

• How to initiate a return: Contact Customer Care at support@mie.ngo before sending the item so they can advise on the procedure, especially for international returns.

• Return shipping:
  • You must ship the returned item — typically via a trackable courier like DHL Express — with shipping costs paid by you.
  • Original shipping & handling charges are not refundable.
  • If there are additional taxes or retrieval costs, those will be deducted from your refund.

• Refund timing: Once your return is received and inspected, allow about 2–3 weeks for your refund to be processed.

• Damaged or wrong items: If you received a damaged or incorrect item, email customercare@mie.ng with a photo and your order number so they can assist.

Frequently Asked Questions (FAQ)

What is your return policy?

We accept returns for refunds only within 10 days of delivery. Items must be unused, unworn, unwashed, undamaged, and returned in their original packaging.

Do you offer exchanges?

No. At this time, we do not offer exchanges. Approved returns are refunded to the original method of payment.

Which items are not eligible for return?

The following items are non-returnable:

• Sale or discounted items

• Special or custom orders

• Items purchased during pop-up or promotional sales

• Items that show signs of wear, use, or damage

How do I start a return?

Before sending any item back, please email customercare@mie.ng with your order number and return request. Our team will provide instructions and the return address.

Who pays for return shipping?

Customers are responsible for all return shipping costs. We strongly recommend using a trackable courier service (such as DHL Express). Original shipping and handling fees are non-refundable.

When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 2–3 weeks. Refunds are issued to the original payment method.

What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact customercare@mie.ng within 48 hours of delivery, including:

• Your order number

• A brief description of the issue

• Clear photos of the item

Our team will assist you promptly.

Are international orders eligible for returns?

Yes, international orders may be returned. Please note that customs duties, taxes, and retrieval costs, if applicable, may be deducted from your refund.